FAQ
What materials are used in your blankets, hot water bottles, and cotton slippers?
Our plush blankets are made with soft, high-quality fabrics (such as fleece, sherpa, or cotton blends) for maximum comfort and warmth. Hot water bottles are crafted with durable, non-toxic materials (e.g., rubber or food-grade silicone) to ensure safety and long-lasting use. Our cotton slippers feature breathable, cozy cotton uppers and soft insoles for all-day comfort, with non-slip soles for added safety.
How do I care for my products?
Blankets: Most of our blankets are machine washable on a gentle cycle with cold water; tumble dry on low heat or air dry to preserve softness. Avoid bleach and fabric softeners for certain materials (check the product care label for specific instructions). Hot water bottles: Do not use boiling water; fill with warm water (up to 80°C/176°F) and expel excess air before closing. Clean the exterior with a damp cloth and mild soap; do not immerse in water. Cotton slippers: Hand wash or machine wash on a gentle cycle with cold water; air dry to prevent shrinkage and maintain shape.
Are your hot water bottles safe to use?
Yes, our hot water bottles are designed with safety as a priority. They are made with non-toxic, leak-proof materials and feature secure, easy-to-close lids to prevent spills. We recommend following the care instructions (avoiding boiling water, not overfilling) for safe use. They are not intended for use by infants or young children without adult supervision.
Do you offer different sizes for blankets and slippers?
Yes, our blankets are available in various sizes (e.g., throw, twin, queen) to suit different needs (couch use, bed use, travel). Our cotton slippers come in standard adult sizes (from US 5-13, or equivalent) and some styles offer half sizes. Please check the individual product page for size details and measurements.
Order Questions
How do I place an order?
To place an order, simply browse our website, add your desired products (blankets, hot water bottles, slippers) to your cart, and proceed to checkout. You will be prompted to enter your shipping and billing information, select a shipping method, and confirm your payment. Once your order is processed, you will receive an order confirmation via email.
Can I cancel or modify my order after it has been placed?
We process orders quickly (within 1-3 business days), so we can only cancel or modify orders if we are contacted before the order has been shipped. If you need to make changes to your order (e.g., shipping address, product size, cancellation), please reach out to our support team as soon as possible. Once an order has been shipped, we cannot cancel or modify it.
How do I check the status of my order?
After your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available for your region). You can use this tracking number to monitor your order’s delivery progress directly through the shipping carrier’s website. If you have an account on our website, you can also log in to view your order history and status.
What if an item I want is out of stock?
Out-of-stock items will be marked as “Out of Stock” on the product page. We regularly restock our most popular products, and you may see an option to sign up for restock notifications (via email) on the product page. Restock times vary by item, and we cannot guarantee specific restock dates.
Shipping Questions
How long will it take for my order to arrive?
Order processing takes 1-3 business days (excluding weekends and holidays). Standard shipping typically takes 5-10 business days, while expedited shipping takes 2-4 business days, depending on your location. International shipping times vary by country and may take 7-21 business days, including customs processing.
Do you ship internationally?
Yes, we ship to most countries and regions worldwide. Shipping costs and delivery times vary by location, and international customers are responsible for any customs duties, taxes, or fees imposed by their local government. These charges are not included in the order total or shipping cost.
How much does shipping cost?
Shipping costs are calculated at checkout based on your shipping address, the weight of your order, and the shipping method you select. We may offer free standard shipping on orders that meet a minimum purchase threshold, and any such promotions will be clearly indicated on our website.
Returns & Exchanges
What is your return policy?
We accept returns of unused, unwashed, and undamaged products within 30 days of delivery. Products must be returned in their original packaging with all tags attached. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. Once we receive and inspect your return, we will process a refund to your original payment method (please allow 5-7 business days for the refund to appear).
Can I exchange a product?
Yes, we offer exchanges for unused, unwashed, and undamaged products within 30 days of delivery. Exchanges are subject to product availability. To request an exchange, please initiate a return and specify your desired exchange item (e.g., a different size of slippers or a different color of blanket) when contacting our support team. Exchanges do not include additional shipping costs, unless the exchange item has a higher value (in which case you will be charged the difference).
What if my product is defective or damaged?
If you receive a defective, damaged, or incorrect product, please contact our support team within 3 business days of delivery. Provide photos of the defect/damage and your order details, and we will arrange for a free return or exchange, or issue a full refund (including shipping costs) at your discretion.