Shipping Policy

Thank you for choosing our cozy essentials. This shipping policy outlines the details of our delivery process, including processing times, shipping options, and other important information to ensure your order arrives safely and on time.
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Processing time may be extended slightly during peak seasons or promotional periods, as we prioritize carefully packing each item to prevent damage during transit—especially for our plush blankets, warm hot water bottles, and cozy slippers.
We offer standard and expedited shipping options to most regions. Shipping times vary depending on your location: standard shipping typically takes 5-10 business days, while expedited shipping takes 2-4 business days. Please note that these are estimated delivery times and may be affected by external factors such as postal delays, customs processing (for international orders), or weather conditions.
Shipping costs are calculated at checkout based on your shipping address and the weight of your order. We may offer free standard shipping on orders that meet a minimum purchase threshold, and any such promotions will be clearly indicated on our website.
Once your order has been shipped, you will receive a shipping confirmation with a tracking number (if available for your region). You can use this tracking number to monitor the progress of your delivery directly through the shipping carrier’s website. Please allow 24-48 hours for tracking information to update after your order has been dispatched.
We currently ship to most countries and regions worldwide. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their local government. These charges are not included in the order total or shipping cost, and we are not able to predict or cover these expenses.
If you have not received your order within the estimated delivery time, please check your tracking information first. If there are any issues or delays, or if you have questions about your shipment, feel free to reach out to our support team (contact details available at checkout and in your order confirmation).
We take great care in packing our products to ensure they arrive in perfect condition. However, if your order is damaged, lost, or missing items during transit, please contact us within 3 business days of receiving your delivery (or within 7 business days of the estimated delivery date for missing orders) to resolve the issue promptly.
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our website and services constitutes acceptance of the updated policy.